Refund policy

At Heart & Hand Co., every piece is created with intention and care. Please review our return and refund policy carefully before placing your order.

All Sales Are Final

Due to the nature of our products and limited releases, all sales are final. We do not offer refunds, returns, or exchanges at this time.

Damaged or Incorrect Items

We take quality seriously. If you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of delivery at:

📧 heartandhandcollectives@gmail.com

Include the following in your email:

  • Your order number

  • A clear photo of the issue

  • A brief description of the problem

If approved, we will replace the item or issue store credit at our discretion.

Sizing & Fit

Please review size charts carefully before ordering. We are not responsible for sizing issues, and we do not offer exchanges for fit.

Shipping Issues

Heart & Hand Co. is not responsible for:

  • Delays caused by the carrier

  • Lost or stolen packages once marked as delivered

If you experience an issue, we recommend contacting the shipping carrier directly.

Cancellations

Orders cannot be canceled or modified once they have been placed.

Thank you for supporting Heart & Hand Co.
Every purchase supports a purpose-driven brand built on resilience, intention, and heart.